Meta Quest Update Glitch: Thousands of Headsets Affected, Company Offers Solutions

Meta Quest Headsets Face Software Update Issue, Company Working on Fix

Meta, the parent company of Facebook, is currently grappling with a significant software update issue affecting its line of Quest virtual reality headsets. The problem, which has rendered some devices non-functional, impacts various models including the Quest 2, Quest 3, and the recently released Quest 3S.

Reports of the malfunction have surfaced across social media platforms, with users expressing frustration over their suddenly inoperable devices. In response, Meta has acknowledged the issue and assured customers that their team is actively developing a solution to restore functionality to all affected headsets.

In a surprising move, some users have reported that Meta is offering out-of-warranty service for devices impacted by this software glitch. This information was corroborated by multiple Reddit users who claim to have received confirmation from Meta’s customer support team.

A community manager on Meta’s support forum has indicated that customer service representatives have been provided with new instructions to assist users experiencing this problem. Additionally, the official Meta Quest Help account on social media platforms has addressed the issue, specifically mentioning difficulties with the new Quest 3S devices.

Initially, Meta’s communication regarding the problem lacked specificity about which headset models or software versions were affected. However, the company has since announced the rollout of Meta Quest v71, an update that introduces new features such as a revamped virtual desktop display connection and keyboard passthrough support.

As of now, Meta reports that most users can utilize their headsets normally. Nevertheless, the company continues to work diligently on a comprehensive fix for all affected devices. In the interim, users are encouraged to employ the software update tool provided by Meta as a temporary solution.

Meta has expressed appreciation for users’ patience during this challenging period and assures customers that they are committed to resolving the issue completely. The company urges users to stay tuned for further updates and to contact customer support if they continue to experience problems with their Quest headsets.